Privacy statement
cityweb GmbH — email services for private customers
Status: April 2025
Protecting your personal data is important to us. In the following, we will inform you about the collection, processing and use of personal data as part of our offering on this website and in connection with the provision of e-mail addresses.
**1. Responsible provider**
cityweb GmbH
Sportallee 77
22335 Hamburg
germany
email: info@cityweb.de
**2. Collection and processing of personal data**
We process personal data that you provide to us when using our website, when registering and using a CityWeb email address.
In particular, this includes:
- Name, address, email address
- Account details (for SEPA direct debit)
- Usage data (e.g. time of registration, logins, IP address)
**3. Purpose of data processing**
Your personal data is processed for the following purposes:
- Provide and manage your email address
- Billing of monthly usage fees via SEPA direct debit
- Customer communication and support
- Fulfilment of legal obligations (e.g. documentation requirements)
**4. Legal basis of processing**
Your data is processed on the basis of the following legal bases:
- Art. 6 para. 1 lit. b DSGVO (contract fulfilment)
- Art. 6 para. 1 lit. c GDPR (legal obligation)
- Art. 6 para. 1 lit. f GDPR (legitimate interest — e.g. to prevent misuse)
**5. Transfer to third parties**
Your data will only be passed on if this is necessary to process the contract or if there is a legal obligation. examples:
- Transfer of your bank details to our payment institution to carry out the SEPA direct debit
- possibly to technical service providers for the operation of our email platform (hosting) - Data processing outside the EU (transfer to third countries) does not take place.
**6. Storage period**
We store your personal data for as long as is necessary to execute the contract. After the end of the contract, your data will be stored in accordance with the legal retention periods and then deleted.
**7. Your rights as a data subject**
At any time, you have the right to:
- Information about your personal data stored by us (Art. 15 GDPR)
- Correction of incorrect data (Art. 16 GDPR)
- Deletion or restriction of processing (Art. 17, 18 GDPR), provided that there are no legal storage obligations to the contrary
- Data portability (Art. 20 GDPR)
- Objection to the processing of your data (Art. 21 GDPR)
- Complaint with a supervisory authority (e.g. The Hamburg Commissioner for Data Protection and Freedom of Information)
**8. safety**
We use technical and organizational security measures to protect your data from loss, manipulation or unauthorised access.
**9. Cookies & Tracking**
Our website only uses technically necessary cookies. Tracking for advertising purposes does not take place.
**10. Privacy Policy Amendments**
This privacy policy may be amended from time to time. Please check our website regularly for the latest information.
