General terms and conditions (GTC) for private customers for the use of e-mail addresses
1. Scope These general terms and conditions (GTC) apply to all contracts between cityweb GmbH, Sportallee 77, 22335 Hamburg, Germany (hereinafter “provider”), and private end users (hereinafter “customer”) who concern the provision and use of an e-mail address by the provider.
2. Subject matter of the contract The provider provides the customer with an e-mail address for a fee. It is used exclusively for private purposes.
3. Conclusion of contract The contract is concluded when the customer uses the email address provided for the first time. By using them, the customer agrees to these terms and conditions.
4. Contract period and termination (1) The minimum contract period is defined by law 24 months and starts on the day the email address is used for the first time. (2) The contract is automatically extended for a further 12 months unless it is terminated in writing with a notice period of 3 months before the end of the contract period. (3) The right to extraordinary termination for good cause remains unaffected.
5. Remuneration and terms of payment (1) To provide the email address, a monthly fee raised. The exact amount of the fee is based on the provider's currently valid price list. (2) Payment is made monthly in advance by SEPA direct debit mandate, which the customer gives when the contract is concluded. (3) Payment takes place at the beginning of each month. The customer undertakes to ensure sufficient funds in the specified account. (4) In the event of chargebacks or late payment, the provider reserves the right to temporarily block the email address and charge reminder fees.
6. Customer obligations The customer undertakes not to use the email address for illegal, harassing or abusive purposes. In the event of violations, the provider reserves the right to terminate without notice.
7. Data protection The provider collects, processes and uses the customer's personal data exclusively within the framework of applicable data protection laws. More information can be found in the provider's privacy policy.
8. Liability The provider is only liable for damages based on intentional or grossly negligent breach of duty. The provider is only liable for data losses if the customer has regularly and adequately backed up his data.
9. Final provisions (1) The law of the Federal Republic of Germany applies. (2) The place of jurisdiction is Hamburg, unless the customer has a general place of jurisdiction in Germany. (3) Should individual provisions of these terms and conditions be invalid in whole or in part, the effectiveness of the remaining provisions remains unaffected.Status: April 2025
